Refund Policy

Last updated October 29, 2026

We want every certificate to be right. You'll get a full refund if you ask within 7 days of your purchase and either:

• you haven't downloaded your certificates yet, or
• something went wrong with your certificates and we couldn't fix it for you.

Because certificates are made from what you type, please check the preview carefully before you pay. If you spot a typo after buying, email us. We'll usually just fix it and send you a corrected PDF.

How to ask

Email support@awardeverykid.com from the address you ordered with, and include your team name. Refunds go back to your original payment method, and your bank may take 5–10 business days to show it.